Effective Date: 10/05/2025
Loyal Safar Private Limited (“Company”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application or website (collectively, the “Platform”), whether you are a customer or a driver (bike, car, delivery, tempo, rental, etc.). This policy complies with the Information Technology Act, 2000, and applicable Indian data protection laws.
a. From Users:
Name, phone number, email
Location (GPS), ride history
Payment details (processed via third-party gateway, not stored)
Device identifiers and usage logs
b. From Driver-Partners:
Name, phone, email
Driving license, vehicle documents (RC, insurance, pollution certificate)
Bank account details (for payouts)
GPS location when logged in
We use the collected information for:
Booking rides or deliveries
Matching users with nearby drivers
Processing payments and generating invoices
Ensuring user and driver safety
Improving our services and resolving issues
We do not sell your personal data. We may share data:
With our trusted third-party service providers (e.g., payment processors)
With government authorities, when legally mandated
In case of disputes for resolution via legal channels
Data is securely stored using encryption and server-side firewalls
We take reasonable steps to protect against unauthorized access, disclosure, or alteration
Data retention: Only as long as necessary for business/legal purposes
Location (GPS): Required for ride allocation, tracking
Camera/Microphone (optional): For uploading documents or communicating during delivery/ride
Contacts (optional): For referral features
Notifications: To inform about trip updates, payments
Right to access personal data
Right to request data deletion (subject to lawful retention)
Right to modify incorrect data
Right to opt-out of marketing communications
Our services are not directed to anyone under 18. We do not knowingly collect personal information from children.
We adhere to:
Indian Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Indian Contract Act, 1872
Consumer Protection Act, 2019
Applicable laws governing digital payments and mobile commerce
App does not use or request location without user consent
No data is collected in the background
All data collection and use is clearly disclosed
Email: info@loyalsafar.com Phone: 07316981827
This privacy policy may be updated periodically. Updates will be notified on our platform.
Company Details: Loyal Safar Private Limited
CIN: U63030WB2023PTC259883
Registered Address: Rampur, PO-Chaporeps, Chakulia, Goalpokhar - II, West Bengal, India - 733208
Email: info@loyalsafar.com
Phone: 07316981827
Website: www.loyalsafar.com