Terms and Conditions
Effective Date: 10/05/2025
Welcome to Loyal Safar Private Limited (“Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern the access and use of our mobile application and website (www.loyalsafar.com), collectively referred to as the “Platform”. By using the Platform, you agree to these Terms. Please read them carefully.1. Definitions
“User” means any individual using the app for booking rides or delivery.
“Driver-Partner” means any person who has signed up to provide services via the Platform (e.g., bike rider, cab driver, delivery partner, tempo driver).
“Services” refers to ride-hailing, delivery, rental, and logistics solutions provided by Loyal Safar.
2. Eligibility
Users and driver-partners must be at least 18 years of age.
Driver-partners must hold a valid driving license and vehicle documents.
3. Account Registration
Users and driver-partners must register with accurate and complete information.
One individual may not maintain more than one account.
4. Service Usage
Users agree to use the service only for lawful purposes.
We reserve the right to suspend or block access for any misconduct or violation of terms.
5. Payment & Billing
All payments must be made through the in-app integrated secure payment gateway.
Users will receive digital invoices for each transaction.
Driver-partners will receive earnings as per completed service, minus applicable service charges.
6. Driver Obligations
Maintain valid documents: license, RC, insurance, pollution certificate.
Accept only legitimate requests and behave professionally.
Allow GPS tracking while on duty.
7. User Obligations
Provide correct pickup and drop locations.
Treat driver-partners respectfully.
Pay full fare for completed services.
8. Ride Cancellation Policy
Free if cancelled within 2 minutes and no driver assigned.
₹25 fee if cancelled after assignment.
Multiple cancellations may lead to account suspension.
9. Force Majeure
We are not liable for delays/failures caused by events beyond our control including natural disasters, legal prohibitions, technical failures, or political unrest.
10. Intellectual Property
All logos, branding, and content of Loyal Safar are protected by applicable trademark and copyright laws.
11. Suspension/Termination
Accounts may be suspended or permanently terminated for:
Fraudulent activity
Harassment or abuse of drivers or users
Violations of laws or policies
12. Data Privacy
Handled as per our [Privacy Policy]. Your data will not be sold and is protected under Indian law.13. Dispute Resolution
Disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996.
Jurisdiction: Siliguri or Kolkata, West Bengal.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Important Notes:
These policies are compliant with Indian Contract Act, Consumer Protection Act, and relevant IT rules.
Company reserves the right to change or amend these policies without prior notice.
Updated policies will always be available on our app and website.
Company Details: Loyal Safar Private Limited
CIN: U63030WB2023PTC259883
Registered Address: Rampur, PO-Chaporeps, Chakulia, Goalpokhar - II, West Bengal, India - 733208
Email: info@loyalsafar.com | Phone: 07316981827